If you’re a small business and facing challenges and barriers with e-commerce cross border, we want to know so we can feed this back to policymakers via our policy papers.


This questionnaire focuses on challenges and barriers to e-commerce trade/selling online cross border and how these barriers can begin to be broken down.

We want to provide opportunity for you as an MSME/SME business starting or growing your online cross border sales to provide your input.

For background, the E-Commerce Trade Commission was convened by the Institute of Export & International Trade (IOE&IT) in June 2023. The genesis of the Commission is a result of a compelling report, commissioned by Amazon and published by the Social Market Foundation towards the end of 2022. The report outlined that 70,000 more businesses could be selling online using e-commerce, worth £9.2bn GVA to the UK economy.

The industry-led E-Commerce Trade Commission is the first of its kind in the UK, will run until June 2025, and is made up of the following major organisations: Amazon, the Association of International Courier & Express Services (AICES), Alibaba, eBay, the Federation of Small Businesses, the Institute of Chartered Accountants in England and Wales (ICAEW), Google and Shopify. The Department for Business and Trade also sits on the Board to facilitate the smooth flow of policy feedback.

Your input to these questions will be extremely valuable for informing the two policy papers the Commission will produce, as well as feeding into other parts of the Commission’s work during its two year period to June 2025. The policy papers will seek to make recommendations about future trade policy legislation or how it will inform new promotion and guidance.

Please complete and submit this questionnaire, ensuring responses are provided for all questions.